It's sad that it had to go that far, but i understand them. It may be the best until they are finished with the product. The situation may be the same for Eyetech, too. I didn't make the situation better a time earlier, being very fustrated and had disbelief in them, but not anymore. I know the products have to be as perfect as possible, especially considering this being the first production run. After that, things will happen much faster and in much simpler way..
Please, have faith in the companies. We really need them...
