Very disappointed in Grasshopper LLC and Pagestream.

[matt3k]

Grasshopper LLC has recently deceived me.  They claimed that the MOS Beta was buggy but usable.  I ordered it and downloaded it.  All it came with was a couple of test files and no executable.  

I have made repeated attempts to contact and clarify the situation with them and I have never had any response.  I know they are a small company but this behavior is simple inexcusable.  

I'm posting this here because I'm very frustrated with them and wanted all of you to know this.

Matt

[matt3k]

I copied this from Amigaworld.net:

I'm truly upset for 2 reasons which couldn't be a misunderstanding on my part.

1. They said I would be using the new MUI beta version but would not guarantee how buggy it was, and would recommend not using for mission critical work but, for fun. They even offered, to their defense, that the 68k version would work under MOS and I could wait. But I wanted to support the company since I've been a user of the 68k version for years, so I bought it. This may have been a misunderstanding on their part as to the status or download of the MUI beta, but I understood crystal clear that I would be buying that version.

2. Not to return repeated phone calls and emails for 2 months, no matter how small of an organization you are, is just poor client service. Why offer a support email if you NEVER answer it. Even if I did misunderstand, which is not the case, why wouldn't they have contacted me to clarify the situation ? I gave them multiple times to clarify the situation.

I was a big fan of Pagestream and Grasshopper, but in this current light I have to stand behind my statements.

Matt