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Author Topic: phone menu systems, call centres  (Read 2984 times)

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Offline odin

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Re: phone menu systems, call centres
« on: June 05, 2004, 04:37:14 PM »
:admonish:

Stupid banks/government organisations/insurance companies/customer services/public transport services are replacing every single counter with a real-life person behind with useless speaking computers and/or even more useless clueless idiots behind a phone who have zero knowledge about the matter at hand.

The bloody train service here in The Netherlands is asking 50 cents extra when you buy a trainticket at a counter instead of a machine now! And they're thinking of completely abandoning the international trainticket service at the counter. 'Here have this 0900 number to buy your trainticket to Germany' :pissed:.

Or what about banks closing down every branch in rural communities :-x :whack:.

Oh wait, ofcourse. This is the information age. We don't need physical contact anymore now, isn't it?  :evil:.