Well the SE was a mess. But to be fair it was sold as a Beta development system AND these owners were very much encouraged to upgrade to XE (at some cost to Eyetech if I remember.
The XE's have had issues that are all surmountable - most XE owners are happy with them. I only hear people complain and {bleep} about A1 and Eyetech when they don't own one and have no intention.
Marketing their products to me is good reason enough. Having intention to buy one or not is irrelevant.
Not that I would do anything against EyeTech but they were playing dangerous game.
Are you seriously suggesting that Eyetech or any company in this tiny, fragmented market can offer the same after sales support that IBM, Apple or HP do?
Why not? The CPU card on my Pegasos II died last year (fan was dead) but bPlan fixed it for free (of course, it was only 8 months old) and shipped it back with new fan. Took four weeks but they fixed it nevertheless. Apple probably would have fixed it in a week.
