If a direct debit costs more than your balance, they refuse payment, and charge you £30 two working days later. If that £30 makes you go into the red, for some miraculous reason they find that somehow more acceptable. Funny, huh? Oh yeah, and for each month that you go into the red, there's an unauthorised overdraft fee of £28.
One big, blatant scam. I mean, why not pay the direct debit and then just charge you the overdraft fee? That'd still be bad but it wouldn't be quite as much of a kick in the face.
Then there's customer relations. Don't know if anyone remembers when they accidentally left a training board on display, saying they didn't want "taxi drivers, market stall owners, etc", because they bring in large amounts of coinage. Interestingly enough, you are only allowed to deposit five bags of coins at a time. It's a
bank, for f**k's sake!!
Now
this... This morning I got a new card in the post. It's a Visa Electron debit card, to replace my old Solo card. No warning was given, no-one asked my opinion. Just as Solo was starting to become more widely used, they've gone and switched us all over.
A number of online high-street offshoots won't accept the new card, neither will EBuyer...
God damn it.
