Yep I dealt with some pretty pissed off customers who bought items from me. One I sent surface mail not knowing how long it takes to get to Australia. They filed claims against me as it took over 3 months to get there!! Even left me a negative! Another UK bloke left negative cuz I charged him an extra buck over quoted postage rate for S/H (I even stated I charge handling) He left me a neg too. Ah the joys of international business! Hahaha