In my opinion a seller should always be given a fair chance to respond to negative feedback. This way any future buyer can see both sides of the story and make a call. This anonymous feedback system makes that impossible.
When I used to use ebay alot (a few years back) I used to quite often find that odd bits of negative feedback on otherwise well rated sellers was from idiots who had all bad feedback who just gave bad feedback out of spite because they were given it.
As for ebay charges... I'm in the retail pet trade and a couple of years back I considered the idea of selling lines through ebay as an extra line of revenue. But to be honest I soon scrapped that idea when I worked out the combined costs of ebay and the time and effort it would take to list stuff and package it up and send it. It certainly wasn't a get quick rich scheme.
I'm just glad I don't have to run a business that way and I sympathise with anyone that does.
Cheers,
Rudi.
