Trev wrote:
@mauidj
Were you upset that the person didn't say thank you or that you didn't make your commission? Best Buy's high-end subsidiary Magnolia Hi-Fi has decent service (not always technically savvy--just helpful), but they sell everything at MSRP. Why would anyone in their right mind pay that when they know they can do better somewhere else? Apple's the exception, as you noted, since their stuff retails for the same price pretty much everywhere (gotta love Costco or Sam's Club for iPods). Perhaps our friendly moderator had a Best Buy gift card floating around?
I was not upset by this behavior. I just feel it is somewhat dishonest. A person goes into a store and takes up a salesman's time and obviously does not say "by the way I'm not gonna buy this item from you".
All the while knowing that they are using this experience for their gain only. That's dishonest. But it does not upset me or I would be upset all the time as we are surrounded by dishonesty.
As you mentioned.....It's all about service.
You want it you should expect to pay for it.
My question was why did he not go to Best Buy to start with.
That's all.