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Author Topic: CyberStorm sent to DCE for repair  (Read 78049 times)

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Offline Roj

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Re: CyberStorm sent to DCE for repair
« on: May 30, 2003, 12:27:48 PM »
I've recently sent a dead board to the Amiga Center in France. Turn-around time was about 3 weeks. It's been repaired and working perfectly. I can't say enough about the service.
I sold my Amiga for a small fortune, but a part of my soul went with it.
 

Offline Roj

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Re: CyberStorm sent to DCE for repair
« Reply #1 on: August 21, 2003, 08:22:40 PM »
With all due respect, in the amount of time it's taken to find these boards and match them to an owner, I could've sent mine to France and back for repair four or five times. The amount of time it's taking is bordering on the ridiculous. At least offer to send them back unrepaired and let the owner decide where to go from there. If you had mine, that's certainly what I'd prefer.

"It isn't that I don't trust you Otis... well, I DON'T trust you, Otis. What'd you do?" - Lex Luthor, Superman The Move. :-D
I sold my Amiga for a small fortune, but a part of my soul went with it.
 

Offline Roj

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Re: CyberStorm sent to DCE for repair
« Reply #2 on: August 21, 2003, 09:49:27 PM »
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Well, considering the fact that the persons who actually have had cards lying at dce for years DO appreciate what I'm doing


I'm sure they do. You've done more for them than anyone has in quite a while.

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you don't know anything about the situation on-site at DCE


No, but I know what I've seen of DCE from a dealer's perspective. Trust isn't something that I hand over to those associated with them anymore, as I'm sure you can understand.

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this is not something I am or can be doing full-time [and] we're helping out here for free


Which is why I made the suggestion I did. The owners of the boards have waited long enough, and once again the "any time now" carrot is dangled before their noses. It's been three months since this thread was started, and two since the list began. I just don't want to see this situation stagnate into another month after month debacle when there are other options available for getting boards fixed. If nothing else, this should help keep you on your toes. ;-)
I sold my Amiga for a small fortune, but a part of my soul went with it.
 

Offline Roj

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Re: CyberStorm sent to DCE for repair
« Reply #3 on: December 13, 2003, 04:12:59 PM »
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I said that if I were them, then this was the choice that I would have made too, BUT I would have made sure there were no leftover repair issues (as there are now) before switching from the Amiga market to another.


I think you're misinterpreting his frustration. It's negligent (at best) for DCE to have had the facilities and manpower to repair defective boards for which they were responsible in producing, yet mis-handle other people's hardware to the point that it is doubtful this situation will ever resolve. They may well have had other more "financially interesting" options to become involved with. It's hearing that they simply abandoned their responsibility in order to make more money that's so outrageous.

If I were on the shafted end of this deal, first I'd be livid, and after I got done with that step, I'd be taking it up with various organizations which exist to deal with situations just like this. There is NO excuse for this on the part of DCE. You don't just receive thousands of dollars in property and hope everyone else forgets about it whilst you go on your merry way.

These aren't affronts toward you, Ron. They're a release of longstanding frustration, and frankly I'd expect to see a lot stronger reactions than these.

This is worse than the T-Shirt fiasco, in my opinion, and has gone on even longer.
I sold my Amiga for a small fortune, but a part of my soul went with it.
 

Offline Roj

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Re: CyberStorm sent to DCE for repair
« Reply #4 on: February 10, 2004, 10:26:07 PM »
Assuming I read that correctly (translators aren't fantastic quite yet), from my perspective it's ludicrous of them to even suggest you owe them money. $150 Euros?? 40 Euros to SHIP?!?! INSANE!! They've committed one of the largest acts of negligence this community has ever seen. If anything, they owe YOU money, not the other way around. You've paid for it by having been deprived of hardware you've paid for, and are now unfairly expected to pay for again.

IF they demand that you pay, I'd not give them a dime until your board is in your machine and working the way you expect it to for at least a month. They've defaulted on returning your board once. This raises yet another red flag. I wouldn't trust them for half a second. Your $150 + 40 euros is no further guarantee.

This REALLY has me hot. I just can't believe their audacity. :-x
I sold my Amiga for a small fortune, but a part of my soul went with it.