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maffoo wrote:I would be inclined to refund the buyer and try to get the money back off Royal Mail. Even non-Recorded deliveries are insured up to £36, IIRC. Not sure if they would need to see proof of delivery though (I have a feeling they would.)quote]I think this only counts if you've got proof of posting from the post office. I always get one because as you said it's free insurance upto about £35.00Dave G 8-)