Yeah, I think many stores have gone the same way in recent years... I worked in Maplin Electronics for a few years and while I was there we generally tried to have a lot of time for the customers, and it was enjoyable. Now, if I go in there and ask for a part, some very bored and very disinterested guy shoves a catalogue at me, grunts and walks off. It's exactly that, paying fewer people less in order to maximise margins. Shame really, but that's capitalism for you...