Right, I'd have to agree with Lemmink... While I have not met the man in person, I have spoken to him on the phone and he is a very decent character who goes out of his way to help his customers. I have indeed noticed the problems with email correspondence. I've bought nearly all my major gear from Vesalia, but any technical questions I had before buying were never answered, even after repeated emails. So, after finding out the details elsewhere I'd go to the website and place an order. As soon as the order goes through to the payment stage, I then get an email from Vesalia confirming the order and payment details, and get whatever questions answered then.
So, it seems he/they prioritise their limited email responses to those people who are buying stuff from them. I don't think this is unreasonable at all for someone like this with quite limited resources, although it doesn't excuse the sloppy after-sales service. Thankfully I haven't had any problems with anything I've bought, and would probably buy from them again...
