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Offline ByteRyder

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Re: purchase new hardware...
« on: September 07, 2012, 09:48:47 PM »
I don't mean to rant any amiga resellers, there are only a few around and they have an important role in our community, however I'm just sharing my personal experience with Vesalia.

I've ordered a product from Vesalia (ACA-1231) and it didn't work with my setup. Naturally I sent e-mails asking for help in a polite manner just asking their advice. Since they didn't answer me I've forward the same e-mail a couple times stating I really could use their technical support.

That was like a month ago, they never answer me back.

It was a problem with the mobo revision that I sorted out. But If the product was defect I was really in a lot of trouble to get any help.

I'm glad their business is so good they can simply ignore customers. For me, personally, I won't risk buying from them again. :\
« Last Edit: September 07, 2012, 09:52:29 PM by ByteRyder »
 

Offline ByteRyder

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Re: purchase new hardware...
« Reply #1 on: September 07, 2012, 11:07:50 PM »
Quote from: freqmax;707049
Is there any problem with returning equipment to Vesalia?


I would have after discussing the issue with them. It was just a technical support issue after all but I guess my case is one in a million.

The ACA-1231 rocks in my living room A1200 btw! :)