I thought it might be a good idea to answer peoples questions from time to time on public forums. At one point I regretted my decision to withdraw from public, but now I know exactly why I did so.
Rogue, thank you for your comments.
However, I have to disagree with you on the reasons why your response was taken as it was. I believe this is the same reason why Hyperion has been confronted many times in the past as well, like after the Ben Yoris incident.
Your original reply in this thread completely ignored the valid, main argument (factual too) of the poster and you only shot down some mistaken details of his making him sound like a troll in the process. No matter how much I, and I'm sure many others, appreciate you nitpicking and giving us details we all like to read, I'm sure many of us, at least me, would appreciate opennes even more.
The poster to whom you replied to had a point. The point was factual, even if some of the details in his extended rhetoric were not. You were quite correct and within your rights to correct him, but I believe some of the frustration (as can be seen from comments above) stems from the fact that you ingored what was significant about the post, and criticized him for a few false details only.
It simply looked like you were trying to divert people from the valid main argument by shooting down some details. This is exactly what happened with the Ben Yoris incident a month or two back, and later his comments were essentially proven to be pretty much on the mark. Basically it seems to some of us that you are trying to make people who point out negative but factual things look like trolls or FUD mongers just because they get a detail or two wrong.
We're not stupid and we don't like to be treated that way.
It doesn't help, really, that you later say you understand our frustration (even though I appreciate that) when the initial response to this and other similar situations from Hyperion seems to be utter denial to the obvious. My suggested response for you originally would have been something along the lines of:
"Sure, you've got a point. We're sorry about the delay and are working as fast as we can. Sorry, but I can't comment on the project status because it is not within my authority to do so. You also got a few details wrong, let me correct them: ..."
I appreciate the difficulty of communicating in an environment like this, and I wish you well. Hopefully these remarks will give you some new insight (although I have made these comments to you on threads before).
