Red, Welcome to the world of "the customer is always right". I would've thought living in the free-market capital of the world ie the USA you would know it. I have worked in retail and the reality is that the customer is more often than not a pain in the backside, because they actually believe they ARE always right. Go to any departments stores and you see people return goods after they've broken them, clothes after they've worn them, wasting the salesperson time for advice and support only to buy off someone who is a little cheaper BECAUSE that merchant doesn't employ and pay for knowledgeable sales people). Maybe you yourself have been a PIA customer somewhere. what you are experiencing is merely a reflection of what is happening in the broader society. It ain't right but thats the logical endpoint when "the customer is always right" ie the customer ends up being unreasonable. And consumer laws in Australia anyway, encourage this nonsense with little support for merchants but total support for consumers.
