So what do we do about this? Is the seller going to take care of it? I’ve sent several emails about the issue, but I haven’t received a reply to the last few. I want this matter to be resolved now.
The person you were dealing with was in Germany when you emailed. They are in USA, when you emailed last email.
I will try and pick up email trail, so I can help. Send another email with all communication threads, so I can see everything.