I know Genesi is trying to help out and I'm sure people appreciate it.
They have an interest in DCE getting a better reputation as they are business partners.
Talking about police being last option:
Seems to me DCE have gotten a LOT of chances to resolve problems and/or return peoples cards during the year(s).
This has only resulted in unanswered calls and emails, endless lies from Dellert, and a few cards returned to their respective owners.
IMHO they should be reported to the local authorities, but I guess the problem is almost solved (by the time that has passed) as everybody have "accepted" (given up!) not to get their card back?