My best friend worked for Gateway tech support. I've never heard someone from tech support bash his employer more than the people who call in for help! Specifically, he talked about budget cuts, being asked to sell products during tech calls, and bugs in their Internet connectivity software which caused people to call in for help in droves.
Oh yeah, my whole CS department at my university used them in the word processing labs. They were better than than the machines in the Mac lab and library, but just barely.
