Microsoft's whole push these days, including the shills, sycophants, and fanbois, is to push techs out of the market, take servers out of the office, and push everyone into the "cloud." Fortunately I have an Action Pack with 10 support incidents. I just bypass the schmucks in the forums if I can't find an answer quickly and go right to Microsoft.
Support's been very good and even worked with me for a few weeks while I troubleshot Exchange 2010 (in SBS 2011) at two locations (only one scoped) which got stuck on a bad certificate on my smart hosts. The guy checked up on me every other day while I collected logs and replaced the bad certificates. It all worked out. Another thing they do is document everything they do and provide that to me so I can reproduce the fix in the future.
But, yeah, Microsoft is not just going to push techs out of the market in principle but in practice. Fortunately I have seen a growing revolt against "cloud" as more and more crap happens -- lost data, bad support, long down-times, and leaked data -- not to mention the uncertainty surrounding the rapid rise of the surveillance state.
