ePay definitely does suck; either way you want to slice it. If you're old enough to remember when ePay was new, you'd agree. The evolution of ePay is one we in America are all too familiar with: irresponsible capitalism.
BUT... as someone else pointed out - it's mainly the least_common_denominator wankers that are ruing ePay for the rest of us.
Not long ago, I too was duped by sum scumbag claiming to sell legit stuff. In this case, it was the BBC's rip-off (how ironic) of Wells's War Of The Worlds: Tripods. As a WOTW fan and collector, I thought I was purchasing something legit, but received DVD-R's and homemade cases and labels instead. When I complained, they said I could simply return it and offered no apology otherwise.