Dear Amiga Inc., Could I Make a Few Suggestions?

[Tekoneiric]

I do broadband cable internet support. I think Amiga, Inc should provide a support site for other companies to reference when providing support to their customers. This is especially important to ISPs since they and their outsource companies have to setup the support info to provide a support base. ISPs would be quicker to support the Amgia OS if they didn't have to fork out the money for the materials and training. Even if a ISP didn't provide active support, Amiga Inc could cut some kind of deal to reference the Amiga support info on the ISP's site.

Andrea

[Tekoneiric]

Getting support info is one of our biggest problems. People here at the outsource call center I work for have to data mine for info we need to help people even for Windows and Macs. We reply on screen shots and setup info to follow along with people on the phone. Microsoft and Apple don't even provide that. Of course like many companies we're only allowed to support Windows and Macintosh. It would be attractive for a ISP to support a OS or software package if the company that makes it would provide their own support resource.