I need help from the Amiga.org Lynch Mob [looks like it's resolved now]

[vmc_de]

Hello Mr. Whinham,

yes it is as "pixie" has said, some ppl. will never change!

ok, now to the facts and details..

My Online Shop (oscommerce based) received your order
at 02.12.2006 00:24:08 with state "open"

At 03.12.2006 03:04:47 *me* send you this email direct
out of the shops customer menu:

Dear Sir,

the product you ordered from us is not available yet. We got
info from manufacturer that it is also unknown if and when he will produce some new cards.

If you want, we can keep you informed about any news when
we are able to get new cards and sell them.

Best regards,

Harald Frank

which Mr. Whinham responded with:

Dear Harald,

This is extremely disappointing, because earlier today I started the wire transfer of 76.70 EUR to your company. This will take roughly less than a week to complete.

My bank account has also charged me nearly £10.00 GBP extra for this transaction, and it is not possible for me to cancel it. How am I going to be refunded?

I received the email from you that contained the IBAN and SWIFT details, and that implied to me that the item was available, and all I had to do was send payment - which is what I have done.

With all due respect, if you are going to advertise items on your website that are not actually available, then I want to be compensated for this extra money that I have now lost. My bank will be sending me a confirmation letter after the transaction has completed, which should have the exact amount that I was charged extra.

Please remove items that you don't have from your website, otherwise other international customers are going to suffer in the same way. I am in desperate need of this card, which is why I was so eager to quickly get payment to you.

Best regards,
-Dale

After this i sent you several emails asking for the
needed bank account information to send money back
and did not get any answer.

At 27.12.2006 22:38:27 i sent again over the online
shops customer menu email:

Hello Dale,

i sent you already 2 emails about need of your bank account
information so that we can transfer your money back. Please
provide me with the needed bank details.

Best regards,

Harald Frank

*TODAY* i received on my info@vmc.de Email address email
from Mr. Whinham about he sent me 5 mails and do still
wait for his money.

What makes me wonder is the untrue comments Nothing. No response.,
then ran away with my money and the later written
I don't have the means to fax him, and I haven't tried
phoning. I'd probably spend another £20 trying to work
around the language barrier on the phone.

I get daily calls from customers worldwide, even the ppl.
from taiwan and china are able to understand my english
well enough todo fine business with my company. For your
money, i will check today with my wife (she is doing the
accounting here) if the money transfer was done or if
there was somethin goin wrong with it. If the transfer
was going wrong, there is a good chance that the bank who
received the money did not sent it back, as long no one
misses it, they park it on extra accounts for that. If
payment is done and Mr. Whinham did not received it, we
can order our bank to clear that up and do transfer it
again if needed.

btw, as i and odin said, the money transfer by IBAN code
within the EU is at the same charge value as a transfer
inside your own country, that's european law. If the bank
do charge £10.00 GBP as Mr. Whinham wrote, he did not
used the IBAN code supplied by email from online shop or
he need to talk again with his bank about this!

Best regards,

VMC, Harald Frank

[vmc_de]

motorollin wrote:
Sounds like a simple misunderstanding. However.....

vmc_de wrote:
btw, as i and odin said, the money transfer by IBAN code
within the EU is at the same charge value as a transfer
inside your own country, that's european law.

That's not true. The Bank of England charges UK banks to make transfers to ANY country, even banks within the EU. That means in the UK we still have to pay a surcharge on international bank transfers, even to EU countries.

--
moto

Hello moto,

that maybe the case, but me and my company is in the EU
and in case of refund i do only have to pay the money
that *i charged* from the customer and not his bank fee
that he has to charge to his bank. My bank do charge me
regular 7 EUR for money transfer to UK accounts, which
i do have to pay and not the company i was buying from.

If you buy somethin from a german based company, then
the EU/Germany business law is the base for this contract
and not your home countrys law outside the EU/Germany.

Best regards,

VMC, Harald Frank

[vmc_de]

Hello Mr. Whinham,

as is wrote before, my wife is checking the account
papers to see whats up with that payment. Whatever
the cause was that you did not received it yet, we
make sure that the payment will reach your account
within the next days. My info@vmc.de account is the
one which do not block any email (spam), and any
email there will reach me for sure. I get currently
on my other email adresses an average of 400-700 of
these nice Cialis, bank fraud.. whatever SPAM email
and it is highly possible that your emails gone the
way of the spam filters After i got more then
500 spam mails each day, i gave up checking the spam
folder manually..

btw, there is always a good chance to reach me here
in my office by phone over the normal day times

Best regards,

VMC, Harald Frank