My AmigaOne Experience

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I don't know of any company that asks it's customer to take on hardware replacement by themselves. That's totaly stupid!!!.

It would void warrantee and I bet it has now even though Eyetech sent you instructions, that's ridiculous. that is not customer service by a long shot. You don't go buy a car and get instructions on how to change the piston rings, nor should you have to when the damm thing is NEW.

What an F up!!. I would write a big nasty letter to the head of Eyetech and I hope you kept e-mails and copies of your conversations. there might be something you can do with regards to small claims etc..

disgusting service Eyetech. Weather you say advanced or not, you are responsible to replace this system when it doesn't work as advertized. I'm shocked.

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@ thomas
Beta or not, unless stated that hardware warantee is to be done by the end user, whcih I seriously doubt it was, then they are responsible, period.
They should pay for shipping or return his money.

What has happened here is wrong, they should have givin him a 3rd party shop to go to at the very least. Not piad by him of course.

Man!, no one goes and changes their h/w on a new system by themselves! That's just obsurd. If you have the know how, and I do, that's fine, but this is a pretty clear cut case. That's why we have warrantees, What kind of compay is going to keep to a warrantee contract where home users start "trying" to repair thier own boards. That's BS

Mind you I can only go off his explination of things, i.e he may have asked to repair it himself. I havent' heard both sides here, but if it's like he is stating, it's all very wrong.

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I still can't beleive that Eyetech really expected the customer to replace the ROM at their own expense.  
I am sure there is a law supporting this. I know that here in Australia, the company would be "coughing up"

Although they did make attempts to rectify the problem, I would want to know if eyetech would still honour the warrantee after having it's customer do a chip replacement. If it was my company, I certainly would not.

I still beleive that Eyetech should honour this sale and replace it with a known working PC.
Sending out chip replacements for your customer to install is not acceptable. No where in the contract or agreement would this policy be entered. I saw the statment about the "Early Bird" systems not being a switch on and go system, however, it is sold under a opinion that the PC will be a working system. If not it is false advertizing and unclear or misleading information is being passed onto the customer. It needs to be very clear in how it is presented to sale otherwise it breaks the law on consumer rights. IE the conumer has a right to have a working PC when the sale is for a working Personal Computer.  If it fails to Compute, it can not be sold as such etc...

I am sure in a court of law, only one person would win in this case. If I was the person affect by this, I would start to look at my legal options.

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And you don't send out a battery replacement to the customer and expect them to install it either.

What kind of warrentee do you give on your motherboards, I may take a screwdriver to your battery sockets eh?

What kind of support do you call that? Or perhaps I should go to a PC repair shop and PAY them to intall the socket you so crappily installed in the first place?

No I'm sorry, I totaly disagree. No company would settle for a home repair job, they would go bankrupt in warrantee claims.

Staticman,
Regardless, I still say, go seek legal advice. start with small claims. Surly you have one of those, or consumer affairs, whoever handels this type of process in your country.  
If you kept correspondence between you and Eyetech regarding this debate, I would also copy the posted reply on the website, you will have a case against them, they have clearly told you to replace the part yourself, not your fault you messed it up. It has legal implications.
Your choice. I'm a big AMIGA fan but this type of thing really gets up my nose. Weather you like or dislike AMIGA is up to you, but this is a conumer rights thing don't skimp on your rights. This is clearly wrong and has been handled badly. Eyetech should do the right thing now, they messed up.

By the way, I will still be buying an A1 myself. just because a company muffs up now and then doesn't make them evil.

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If it was within the 12 month normal standard warrantee for most elctrical devices, I would say yes, I expect you to replace it. That's how it works. you see it could be a manufacturing fault or an assembly fault. That's not the customers fault, but you can't expect to send it out with some instructions and say
"hey, here you go, I've helped you now, go do it yourself and don't be so stupid, we gave you the tool."

If you bought a brand new 4000 in the 90s payed $4000 or whatever and the battery leaked, but it was brand new and they sent it out to you to fix......... Still not working? Hmm well you shouldn't have used the screwdriver, we gave you the molecular soldering sabre.

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@Bodie_CI5
Yes, I read that, but they still insisted on sending out the part and asked staticman to install it. Perhaps it wasn't convinent for him to wait for the tech to arrive, perhaps they couldn't give an exact time or otherwise. As I previously said, the very least they could do is organise a 3rd party store near him to do the repair on their behalf. It makes sense, they know the job is done right, it get's tested, no warrantee problems and the onus is now on the customer.

It's not a real brainer to work it out. I wouldn't settle for less and it's a far cheaper alternative to sending out a tech from 300+ K  How could you guarantee when he was going to arrive.  But you don't charge the customer ! that's not his fault

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@Bodie_CI5

I agree with the between staticman & eyetech statement, I just don't agree with the comments posted about an individuals rights.  I used to be a repair tech. for PeeCees mind you, and this type of thig does occasionaly happen. I think he has a right to know the truth and to follow it up with the laws of his country. It's not fair we critisise him on the process or method used. He got a defective product, it didn't work the way it was advertized. eyetech admitted this fault and told of a potential fix. The fact that this fix didn't turn out the way they expected it would is not the customers fault. There could be any number of reasons as to why the customer couldn't accepct the tech coming from 300k away. Organising a store to repair the mistake the customer has to pay for is wrong, they should just except the bill or send a new board they know is working or refund moneies.  That's all. Where else could you debate the topic but in a fourm for debate.

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@Bodie_CI5
True you never know.  There are always two sides.
Mouthing off never solves anything and if he has let the problem go on for too long, especialy if it past warrantee period, it's his own fault.
That's why warrantee periods are not everlasting.  

>> I can't comment on the third party solution, for Eyetech may have differing policies to what other companies may uphold, maybe even EU laws preclude such solutions. Who knows?

I agree.
The legal stuff would be best handeled by the courts if he chooses to go that way.

>> LOL about the forum debate part  , but since the problem is still ongoing, and may seek legal advice or settlements, it may turn against him.

 )  & V, true

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@Bodie_CI5

>>But I'm glad that you have seen what I was trying to convey (i.e. like comprehend it, not necesssarily agrre with it, if you know what I mean)

Yes, I do. I'm not a mindless beastie )  and I am very pro AMIGA. This little mishap will not in any way prevent me from purchasing my own A1 either. Can't wait actually.

That dyvinals quote reminds me of the movie Hellraiser. Same sort of concept. I am not a big pain believer having had a nasty car accident lol  I have found that it always comes down to how much in legalties, not nessasarily who's right. Not that that is important right now. As you have said, we don't know the full facts. A court will have both sides should he decide to persue the matter further.

>> He came onto Aworld's IRC last night (our time) and went apeshit, I was awakened from my drift into a nice little nap . I understand his getting peed off totally, but I think it would have beeter if he had not let the issue lay dormant for as long as it did.

You guys have an IRC? wow, I am out of touch. The only AMIGA channel I found was run by a Cyberwlf (guy) was his name and that closed (
Got any room for an opininated Aussie? I promise to behave  Hell, you could always bann me if I didn't  How cool an AO IRC , woot!

p.s. The mouthing off in any way isn't needed. That was rude of him.

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@Bodie_CI5
LOL Well, I'll be!
Any good AMIGA groups or swap meets etc?? I have now repaired my 1024S monitor to the extent of using hookup wire and it's at the end of it's life, I would love to get invloved in some small Ami community again. I just repaired my 4000 "Thanks to (redumloa / aka Jim) sad to see you go!!" recently and I want some goodies! lol.

No more Amigatech Australia to run to.  Rob's gone with no forwading address. He was scoping me a grapchis card and Nic for my beast b4 it died.


God, it's nice to see another Aussie invloved with AMIGA.  ) nice to  meet you

this is getting way off topic, should PM me sorry AO