I have already tried two other email address alternative to my main with the same result: no answer from them.
Of course I have always reported in every mail the order number and all other references that they could need to track down my purchase.
The funny thing is that if I check the order status on their site it still reports "awaiting dispatch" so I assume the local postmen that should grab my package from Vesalia are regularly killed along their way...
Seriously, I will follow your suggestions and will try to contact them by phone, I don't speak german so I will ask a friend to do that for me.
Let's hope this will clear things once for all, anyway I agree with lolof: very poor customer support...
No matter how many people come here and post that they've had nothing but excellent experiences, it does not take away from the fact that this is really bad customer service. Period. There's just no excuse in my opinion. CyberDez is a paying customer.
