@Troels_E
You got a point but three years ago most people didn't knew of the time they kept the cards, and probably they were serviced faster..
What they do is like keeping them! On worst case they should have warned the users of the time it could take.
I can't believe some people havn't yet gathered and sued them cause that's what they deserve after they kept doing it for all this time. Or maybe some european consumer protection in germany can help...
