5 mins later the phone rings.. "Hello, it`s the engineer, just you the phones ok now!"
LOL!
To solve the original poster's problem, I would phone BT back, threaten to go to Oftel if they refuse to help (my cousin used to work for Mercury and the slightest mention of Oftel and they would do anything for you ;-) )
If that doesn't work, put it in writing.
If it still doesn't get resolved to your satisfaction, go to
Oftel.
Chris
