Buying a A1200 from Vesalia

[MarkAshley]

Vesalia wrote:
Sorry, we will not process your order. You placed it in the middle of the night (we live in Europe, remember?) and even before a new business day has begun, you already complain on amiga.org we wouldn't respond on time?

To put it in your words: sad really.

:-o  :-o  :-o  :-o  :-o

That is unbelievable. I have been away from the Amiga for a few years so have never heard of this "Vesalia", but if this is their attitude then they have already lost any potential business from me. I don't care how tough the Amiga hard/software market is, there is no excuse for speaking to your customers in this way, and as for cancelling orders because you take a valid complaint personally.....  :madashell:

They should take a leaf out of Amigakit's book. Their service is fantastic and Matthew is extremely helpful should things go wrong. He stayed up til 10pm helping me with my Blizzard 1240, and when it turned out the card was faulty he replaced it very rapidly and even sent me 128Mb RAM as compensation for the inconvenience!

Vesalia are clearly a load of {bleep}s!

-- EDIT
Damn, I got censored  :lol:

[MarkAshley]

Framiga wrote:
@MarkAshley

a little bit exagerated now! come on . . .

You need an A1200 NOS, put the order (don't ask anything) and you'll get your item without any problem.

So you're saying as long as I don't ask the company any questions after placing my order everything will be ok, but if I need to ask them something then they will cancel my order? Amazing service!

Framiga wrote:
What do you pretend from a little one/two men Company! always better that to purchase it on EBay.

I have had better service from private sellers on eBay. And from what I can tell Amigakit is not a large company but they manage to maintain reasonable standards of customer service. Sorry if I sound argumentative but I stand by what I said - there is no excuse for treating customers this way.

[MarkAshley]

Framiga wrote:
EDIT- do you know, where some AmigaClassic resellers, purchase theyr items? (sometimes)

From them ;-)

I don't care where the resellers get their stock. As long as it arrives promptly and is in working condition, the reseller's supplier is not my concern.

I don't want to argue about this. Clearly we have differing opinions of what is acceptable customer service from these people. I expect no less of retailers selling Amiga equipment than I do of any other retailer. If others are prepared to accept emails like the one Vesalia sent and let them off because "the Amiga market is tough", then that's fine, but I'm not.

[MarkAshley]

Fair enough. I just think Amiga resellers should make an extra effort to make their customer service better than the rest, to prove their worth in the marketplace.

[MarkAshley]

What just happened?

 :lol:

[MarkAshley]

Maybe there is a conspiracy. Maybe Vesalia is actually a wing of Microsoft designed to discredit and dissillusion the Amiga community. Maybe they're all around us!

:nervous: