I generally specify that the sender must disassemble parts, close in individual antistatic bags, and wrap individually with bubble wrap, then pack together in bos with filler. Haven't received damaged components yet. Most people don't mind the extra effort if you ask. You shouldn't really trust that a sender will have any sense or usefull experience in such things.
That said, really sorry to hear your loss. I would be most irate. Hope the devices can be fixed, as it's really a lot of (potentially) nice stuff.
Good luck.
Oli
