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Author Topic: Need MakeCD Registration Replaced - Can't contact Authors  (Read 6884 times)

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Offline Oliver

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Re: Need MakeCD Registration Replaced - Can't contact Authors
« on: February 06, 2006, 08:12:56 PM »
It's just customer service.  Not really a big issue.  Actually MANY software companies will do just that.  It seems these people are still in operation, so it seems quite a reasonable request to me.
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Offline Oliver

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Re: Need MakeCD Registration Replaced - Can't contact Authors
« Reply #1 on: February 07, 2006, 05:05:43 AM »
A bit off topic- Reminds me of my brother's problem when buying a second hand car.  The stereo had a digital lock, which had dissabled the system after the power had been cut while the car was awaiting auction.  My brother contacted the previous fleet owner, who said he couldn't issue the code, because it was copywrited by the manufacturer.  The manufacturer was of course in another country, so after a long distance call, and being put on hold on a support line, my brother was told he would have to pay for the service of getting the system unlocked at a dealer, and he would have to pay again if he ever got a flat battery.  After calling a dealer, it was going to take two days of having the car booked in for service.  Well, in the end, he checked online, and found how to hack the security.

I can see the reasons for implementing the security in that way, but sometimes it's easier to just hack it, even when you have bought the thing.  I've also done this for a number of games I've bought, applying hacks to avert the security, just because it's annoying to enter the codes, or put the CD in the drive.  It might be illegal, but I don't consider it piracy, or harmful.
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Offline Oliver

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Re: Need MakeCD Registration Replaced - Can't contact Authors
« Reply #2 on: February 07, 2006, 05:45:05 AM »
Worms had the black on red printing, but it wasn't the only one.  One of my friend's old dos games had deliberately wavey, grainy, and low contrast printing of its codes, and you had to experience severe eye strain just to start the game.  You had to enter three codes correctly, and quite often you would make a mistake just because you couldn't read the printing which you had paid for.

I remember one friend spent a night with his girlfriend, with her reading the Worms codes, and him typing, just to avoid that annoyance.

Yeah, that's what I buy games for, 'cause they're so much fun to use.

Another great piece of security design was the old Cubase on the Mac.  One had a copy protected validation floppy, which one had to use as a key to unlock the program.  The floppy could only be used twice, being re-enabled when uninstalling.  The obvious problem was the event of data corruption.  After one good crash, and a corrupted floppy, one of my friends was given just terrible customer service, and accused of being a thief despite having registered his software.  So, he just cracked his copy.  Is it wrong?  Back in those days, there were also hardware dongles, which quite often caused other programs to fail, including some music software that a lot of people really wanted to use together.  So, people just did the naughty thing, so they could use the software they paid for.

Again, I can understand the reasons for all this, but when pirated software runs better than originals, then the attempted security measures have just failed.

One time when my PC crashed (think it was a bad power surge), half my software wouldn't work anymore.  The clock had been set to some ridiculus date, and licences I had paid for stopped.  Unfortunately, when I corrected the clock, the licenses wouldn't re-validate, and I had to re-install, re-configure, and defrag my hard drive.

Well, I don't have a solution, but some attempts of software companies really just work against them.
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Offline Oliver

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Re: Need MakeCD Registration Replaced - Can't contact Authors
« Reply #3 on: February 07, 2006, 02:25:20 PM »
Other companies will also offer replacement codes (I think Mathworks do this).  I can remember some really old mac software vendors would also replace faulty original disks, if brought to their place of business.

Also, a request given to the software company in this case was to re-supply the code to the original purchaser, doctorj's friend.  This should not be a problem in my mind.  

In the very limited amount of business that I have conducted, I know that things just come up sometimes, and businesses deal with it, by providing customer service.  This is often done beyond the call of duty, or responsibility.  It's what (good) companies do, maintaining good relationships, so they can function successfully in their given environment.

There have even been cases of codes mistakenly not being provided with an original purchase.  People pay for the use of the software, and that is what should be provided.  Companies should do what they can to facilitate this provision for their customers...even if the customers are clueless.  Most companies have to deal with this a lot.
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Offline Oliver

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Re: Need MakeCD Registration Replaced - Can't contact Authors
« Reply #4 on: February 08, 2006, 02:09:54 PM »
Quote

Roj wrote:
Users don't pay for keycodes. They pay for licenses. The keycode is just a means of validating the license. It's not what your money is actually paying for....


I totally aggree, and furthermore, licensing/registration agreements are generally also stated in this fashion.  Having paid for the right to full use of, and upadating of, the software, then that is what must be provided by the software company.  The key code is an artifact of the software company.  The means of providing the software is designed by the software company, and they maintain a level of responsibility for that means.  
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