I replied to you via private mail to see if this has been resolved.
At the same time this deserves a public apology, and we will be sending out a small present to customers who have been affected.
I'd also like to briefly explain the delays and what we are doing to cure this.
There was a backlog on orders for physical products in June (downloads always worked fine). In theory our goal was and is that our third-party e-commerce partners ship the physical goods within 24 hours of the order. This is what they are equipped to do better than we do. Unfortunately this is not operational yet. We are trying to see with them how to best adapt their system to provide both the instant download and the separate physical delivery. This is also the reason why some customers contacted Avangate or Share-It to inquire about their order, and were (incorrectly) told that the order had already been completed (with the download). In any case, the backlog should have been resolved several weeks ago, as we shipped some remaining products on their behalf.
We also did indeed have a series of email problems. This was both a server crash that prompted an upgrade, and a spam-related update (our web forms and email addresses were getting 1000+ spam mails/day) which however was overly aggressive. I believe this has now been corrected with the new reCaptcha-based forms. The email backlog is however not fully resolved. As Nicola is away (just got married!) I am going through the queue myself and will be following up personally on outstanding issues.
We are now shipping orders and answering emails normally. I expect that by August orders should ship directly by a choice of at least two different providers. This is what we are still working on.
Amiga life is not always easy and when these things happen we all feel the extra pressure. Thank you all for your patience and support.
Mike
