BT Openworld a word of warning -*Resolved*-

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If you are planning to take your Amiga (or any other computer for that matter) to the information superhighway via the magic of BT's Openworld bradband service. Please take heed:

I have just recieved a letter telling me that due to my Phone line being registered toa new name, my Openworld contract has been breached, I now must pay the remaining value of the contract (nine months left = £270) and my service will be terminated in 2 days (seven days from the date of the letter, that seems to have taken 5 days to get to me :-? ).

Given the fact that I have not changed the name of the Phone line holder, and that I am up to date with all my bills, I find this rather unfair.

Attmpts to talk with them by phone and by Email, have failed, with them refusing to accept that I have not changed the name of the Phone line holder...

My advice STAY AWAY FROM BT Openworld.


Note:
I never had any prblems with Telewest.

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seer wrote:
Shouldn't they then be able to give some proof that the line was indeed registered to a new name and who made the change ?

Not much help offcourse if they refuse to talk to ya...

The best the poor little spod on the end of the phone line could suggest was that I follow their 5 stage(!?!?!?!?) complaints procedure... but I still have to pay the £270 and will have no internet access :boohoo: and I can't afford a new service provider :-x

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bhoggett wrote:
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It's no so much BT Openworld as BT in general. Their staff are told to automatically assume that the customer is mistaken and that no mistake was made at the BT end. I had problems with them earlier this year and it took me ages to sort it out. When I'd finally convince one operator that I was right and they were wrong, they would assure me things would get sorted or else they'd pass me on to someone else. Then nothing would happen or the line would go dead and I would have to start from scratch again.

First, make use of their complaints procedure and take the name of the operators you speak to. Second, do not pay the rest of your contract, since it is up to them to prove that you have breached your contract. Counteract by telling them that their evidence is wrong and you will be claiming compensation for any restriction of service, and demand that they provide you with documentary evidence of their claim. As I've found out, BT like to bully you and the only way to deal with them is to bully them back. Go on the offensive and don't take "no" for an answer.

Cheers bill, I'm going over my contract with a fine tooth comb, I will stand up to them.

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amigamad wrote:

Attmpts to talk with them by phone and by Email, have failed, with them refusing to accept that I have not changed the name of the Phone line holder...

my mate steven had a bill for just over a £1000 once. He got the telephone bill and some of the calls were listed as calling his own number from the same phone  and others were complete crap he never paid and complained and it went down to £100 he let them cut his phone line off and went to ntl  instead.I had bt surftime internet for off peak use only, but they cut me off without telling me i think it was because i put the computer on autoreconect but i got no letter  of warning or email although that hardly ever worked . I paid what i owed cancelled it and went to ntl and got 128k broadband for less money with no restrictions its now 150k and £17.99 a month  its fast enough for me but i might move up to 600k sometime later.



[color=669933]BT SUCK[/color] :-)

I badly want to go back to Telewest or go to NTL, but neither serve my area... :boohoo:

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Thank you all!!! you have been a great comfort and help.

I will be following the official channels, and I hope for a resolution :-)

But This does mean that I will probably not be able to post here for a while... so bye all, and I hope to be back on line soon.... ish :-D

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Minion wrote:
Dont pay it and dont worry.  Even if you have breached your contract, they'll lost any case they may take out against you.  By law they simply cannot enforce any unreasnoble terms in the contract.  Cut off any method they have of getting money from you, and change service providers.  They are one of the worst in the country.  Ignore any correspondance and threats.  You will know if they actually do take any court action out against you, dut to the parerwork you will recieve.  It is imperative that you DO reply to this.

Take this advice from a man that has taken several companies to court, and been taken to court by companies.  I have never lost to the fvckers.

Really?!?! I have been thinking about this and it apears that the reason I have had my account terminated does not appear in the contract! There is nothing about changing the name of the account holder of the phone line at all!!!

I hope that by following the complaints procedure, leading to Oftel, I can resolve this matter.

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Following the advice given on this list I submitted my complaint to BT Openworld, highlighting the points int he contract where they had been unfair.

They agreed, and now this issue is resolved.

Thanks again, all.

I appreciate the support you gave.