help: what to do with a misleading ebaY purchase?

[SarahLB]

If you contact your seller and ask to return the item, they are obliged to refund you via Paypal once you have returned the item to them.

However, considering they lied in the first instance about the condition of the listing; they might be totally unscrupulous and not refund at all; in which case it is a matter for Ebay & Paypal to sort out for you.

You should in the first instance file an 'Item not received' dispute; as you go through this process it will give you the chance to select the option 'Item arrived, but not as described'.  This will send an Ebay email to the seller outlining your dispute.  It is up to them to respond and Ebay will email you when they do so.  Ebay do however always suggest to call your seller first; you can request a members full contact details from Ebay; I cannot quite remember the whereabouts it is on the site but if you use the links at the bottom of the home page, there is a 'safety centre' and if you use the search facility within this; you will be able to request the sellers details to be emailed to you.  Then you can call them and assertively (!) tell them you are not happy and want your money back! :-D

[SarahLB]

No neither would I!!!!!!  Which is why its best to do a dispute via Ebay & Paypal; you have more chance of a refund that way.  

I have a problem at the mo where I have bought a game from someone on Ebay and I had to pay via cheque because last month I was up to my limit on my Paypal account.:oops:  Well, the guy concerned has cashed my cheque and yet reckons he has never received it from me!!!  And wants me to send another one - yeah, right, like I am going to do that!!

I know there is a lot of genuine people that use Ebay (myself included), but I am starting to wonder if it is really worth all the aggro.   :evil:

[SarahLB]

£9.00 is quite a lot actually!  If you want to know UK shipping rates you could check (if you have an idea of the weight of the item your going to buy) on the post office website, which I beleive is just www.postoffice.co.uk but if you search google you will find the address!  Then you only need to add a bit for packaging (for example, a jiffy bag that a DVD will fit into would be about 60p, cardboard boxes maybe between £1.00 and £3.00 depending upon the size,); a lot of people just recycle their packaging on Ebay anyway!  Obviously larger items such as steroes, laptops, Amigas etc you would expect to pay between £10-15

If your ever not sure contact the post office or someone in the UK who can tell you if your being ripped off or not!!! :-D

[SarahLB]

If you are ever going to buy something off Ebay ( I am presuming that your not based in the UK) and want a good idea if your being skanked over postage, mail me and I will tell you!! :-D

[SarahLB]

SarahLB : thanks for that link, I have been searching it for a while

@ Effy

Your welcome!!  ;-)