What if the software tracks your online activities to ensure that you arent visiting hacking sites that would allow you to break their drm? is that ok as long as it is in their EULA?
What if the software is monititoring your online or offline activities and taking actions based on your use of a competitors product or website?
Software and the business practices surrounding it, seems no different than any other type of business or product. There are good companies and bad companies, good products and bad products, good customers and bad customers.
Clearly there is some really good software out there. It's clean, effiecient, does exactley what you need and expect it to do. Clearly there is also some just plain crap out there too. It's always been that way and I doubt this will change miuch. Perhaps one thing that has changed is that we (more as software consumers and less as software creators) have become more willing to accept "good enough" vs. "the best" (or best effort).
As for the companies putting software out there, how can we even begin to think we know what lurks in the hearts of the men driving these enterprises of mass production. (maybe that should be "weapons of mass destruction"). As in any industry, there are compaies that will do right by some people and others that will throw you under the bus.
Copyrights, the law and all that goes along with it is by it's very nature a corrundrum (as are many things human). As humans, one minutes we can be Robin Hood and the next we're the Sherriff of Nottingham. Quite often the side that is "right" is defined by the side we happen to be on at the moment. Sure we can try to tack our own "tails" of personal morality or the moralities of our groups on to the copyright donkey's ass but the plain fact is the donkey doesn't want you sticking him in the ass with anything. SO, LEAVE HIM ALONE PLEASE!