Bugger 'em.
You're doing nothing wrong. It seems to be yet another exciting adventure of crap that Hyperion seem to think is normal.
It's a crying shame that the amiga is now in the hands of a group of people who think it's their personal playground (despite the fact half of what they have to offer is from the very people they seem determined to feel superior to).
Personally I'd let them take me to court. I've never really been involved in any sort of court case, so it'd be an interesting experience. The fact that nothing illegal has occurred guarantees it'll be an interesting experience kindly paid for by the folks at Hyperion.
They sure seem to like the courts :-)