Issue with my Amigakit Order

[X-death]

Hello,

I would like to request a clear update regarding my Amiga 1200 NG order ( AK-21853 ? ) placed on November 24, 2025 to EUR.

Aside from the initial payment confirmation email, I have not received any official communication about the status of my order. In late December, I contacted AmigaKit privately and was informed that November orders were being processed at this time. Since then, there has been no further communication.

I fully understand that delays can happen, especially with specific hardware projects like this one. However, several months without any official update is concerning. Customers should reasonably expect transparent communication and at least an estimated delivery window.

The product itself looks very promising, but professionalism and customer experience are just as important as the hardware.

I respectfully ask for a clear status update and an estimated timeframe for delivery.

I am aware that it is not particularly pleasant to read this kind of message, and I also understand that a forum is not primarily intended to serve as a customer support or order tracking platform. However, posting here is also a way to seek transparency and share part of the user experience around the product.

My intention is not to be confrontational, but simply to obtain clarity and better visibility regarding my order.

Thank you in advance for your time and clarification.

[X-death]

Hello,
Thank you very much for the update and clarification.
I appreciate your transparency and the hard work your team is putting into this project.
I am really looking forward to using the system and exploring whether I can do some development and creative work on this machine myself.
I have also read your private message,thank you for the update.

[X-death]

Hello,

I wanted to follow up, as it has now been about a month since the last update, and I have not yet received any shipping confirmation or tracking number ( you say in private number tracking number is ready ... ).

I completely understand that these projects can take time and that you are handling many orders. However, I would really appreciate a clearer update on the current status of my order, and if possible, an estimated shipping timeframe.

Thank you again for your work and your time.

[X-death]

@amigakit

Another week have passed and still no reply about you.
I am willing to be patient and I understand that issues can occur, especially with complex hardware projects. However, this order was placed back in November, and at this stage, proper communication is essential and expected.

This order is valued at over $200, and it is not acceptable to have no communication or visibility at this point.
If I do not receive a response , I will proceed with the following actions:

Initiate a payment dispute / chargeback with my payment provider
Share my experience publicly on Amiga-related forums and platforms, including regular updates on the situation

I would prefer to resolve this situation amicably, but I now require a clear and immediate resolution.

Regards,

[X-death]

@F0LLETT

I’ve replied to your PM with my order details, thanks.

[X-death]

Finally the long wait is over but....

Just received the package today, and unfortunately it arrived heavily damaged by the carrier.

The box was severely damaged, and after opening it, I found that the motherboard is broken.

I have taken multiple photos of the package, packaging, and the damaged board as evidence.

This is clearly a transport damage issue.

I would like to know how you would like to proceed (replacement or refund).

Please note that I am keeping all packaging and items as received.

I am very disappointed given the long wait for this order.

I look forward to your prompt response.

Best regards,

[X-death]

Hello,

Thank you for your quick response, I really appreciate it.

We will go through all the necessary steps together. I will send you all the requested pictures by email shortly.

It’s obviously very frustrating, especially considering the amount of work that has gone into designing and building this board — I can clearly see that on my side as well. So it’s a frustrating situation for both of us.

At the end of the day, it’s just hardware, and we will sort this out properly.

Thanks again for your support.

[X-death]

Wow!  Sorry to see this after the amount of work that has been put into building this board.   i have never seen such bad damage to a package like that before! The A1200 NG are sent double boxed in a black cardboard outer box.  To have such bad damage would need immense force- it almost looks like the box has been driven over.   Really bad handling by La Poste -

Please send us the pictures of the outer box and all the components to support@amigakit.com   

We will have to make an immediate claim with the postal companies for this.

Apologies for the inconvenience.

Hello,

I have sent all the requested photos by email (via WeTransfer due to file size).

Please let me know if you need anything else.

Thanks.