You shouldn't have reinstalled. Chances are you'll just get the virus again in the time it takes you to download and install the protection patch. Oh well...
But Windows is blatantly stupid when it comes to drivers. Blaming the user doesn't help when the OS has no real logical way of identifying, installing and tracking drivers. When you get a driver problem in Windows you really get one. In win98 I only fixed a corrupt driver by deleting an ini file in a hidden directory to fool Windows into thinking it didn't have a driver so it would allow me to install over the top of it.
All I can suggest is that if the CD has an installer on it, you run it and have it copy its files to the hard disk, and then try to install the driver. If someone thinks that Windows driver installation is intuitive, they need slapped around a bit until common sense returns.
