Thank you for your feedback. Here is some clarification:
All Technical / Support / Service e-mails should be sent to our Support Ticket System:
http://www.amigakit.com/support (which will be answered within 2 business days of us reading the ticket)
All Sales emails should be sent through our webform here:
http://amigakit.leamancomputing.com/catalog/contact_us.php#salesformIt is important to send emails to the correct place, so the correct person can receive them.
@duce
Backplates for SAM should be ordered through our webstore, they cannot be requested through the Support Ticket system. We published news on this at the time.
Here is the link for the backplate:
http://amigakit.leamancomputing.com/catalog/product_info.php?products_id=957You need to provide your original invoice number as proof of purchase in order comments.
Sometimes, we have staff off from work and during these periods of time when we are very busy, replies can be delayed as we prioritise dispatching orders to customers.