All Indivision 1200s are quality checked and sealed by the manufacturer, Individual Computers before being sent to us. Your Indivision should have a Quality Tested label on it to show it was tested by Individual Computers. The box will be sealed when you received it - there should not be any missing pins on the PLCC socket. We rely on Individual Computers thorough QC testing. This is very unusual. Please contact us through our support ticket system.