Amiga repair / service houses any left ?

[Hyperspeed]

DO NOT UNDER ANY CIRCUMSTANCES SEND YOUR AMIGA TO ANALOGIC!

One of the main reasons I wanted to join Amiga.org a fortnight ago was
to warn everyone what Analogic Computers did to me in 1995.

I sent them my A1200 to have the Video DAC repaired because I was
getting a blue screen and they just could not find the fault.

I phoned, wrote, threatened them with legal action when they kept my
Amiga there and didn't send it back. When it was sent back I was £50
short and there was still a blue screen.

I actually travelled to Kingston-upon-Thames to confront the Manager
and when I asked for a refund he said "You cannot have the cake an eat
it Sir" in a patronising tone, and had the cheek to take my details
like some police inspector.

My Amiga had it's screw threads worn, warranty stickers slapped on it
with super-glue, came back with fingerprints all over and in the end I
had to go to Wizard Developments (now Compute!) who fixed the problem
within 3 days for £20 cheaper.

Avoid these clowns, they operate from a tin shed in a tiny industrial
car-park. Their delivery van takes up 40% of the shop. They don't give
a damn about you.

Go to the French experts or see if Compute! or Power/Eyetech can help.
There are plenty of long distance options too and airmaililing your
motherboard is not that complex.

[Hyperspeed]

Well, that's a definite lack of customer support and if it had been my
company I would have sent you some disks to install goodies!

Analogic have advertised on Amibench before now (raj@analogic.co.uk)
and I ask you, what sort of professional company puts a wanted ad on a
free website asking for Amiga parts.

I remember the Analogic hard-disk software though... you were better
off without it!

It used this stiff, inconfigurable program that forced it's own
settings on you. Here are some of the files I noticed on their prep
disk:

An old trashcan (WB1.3 anyone!?)
DiskDoctor (Is that some sort of 1989 PD virus?)
ancient icons (and dodgily drawn ones)
d.rive definitions
drimve definitions
drive definitions
drive definitions1
yy
Test/Who.info (A icon with peoples signatures on it)
Devs/Keymaps/dave (It's probably a Klingon character set)
STARTUP-SEQUENCEO (sounds Spanish...)
t/version.number (Version dot number? For what! Why in T/ !?)
davesetup
formathdo (not a zero worryingly)

:-D   :-o   :-D

[Hyperspeed]

Well, everyone deserves a second chance...      except someone who
charges you £50 to deface your beloved Amiga!

;-)

[Hyperspeed]

Well it's nice to know others have experienced what Analogic are like.
I've ordered stuff from every Amiga company that advertised in Amiga
Format but never have I encountered a company (or even PEOPLE) like
those at Analogic.

It was like talking to a brick wall, honestly I couldn't get it
through to them that I paid £49.99 to get my A1200 repaired and they
hadn't repaired it!

Why did Wizard Developments (now Compute!) fix it within 3 days? They
were professional and even gave me a diagnostic sheet explaining it
was the blue array on the Video-DAC that had gone.

Analogic made up all sorts of excuses because they didn't have the
expertise to isolate an Amiga specific fault.

When I attended World of Amiga 1998 at the Novatel exhibition centre I
felt like getting up on the table and shouting out across the hall
"AVOID ANALOGIC!" they had the audacity to continue trading where
there was money and stuff people who'd already paid for a repair.

As you can see from the other posts they have provided bad service AND
bad equipment. A slapdash company if ever there was one.

8/9 years later they are still in business, advertising memory on
Google. I am still £50 out of pocket and my Amiga still has the scars
of their incompetance.

Keep your posts coming folks!

[Hyperspeed]

I'd say their first port of call would be to get this thread removed
at all costs. They wouldn't respond to our complaints because right
now they're a little too convincing.

If it had been Eyetech or someone I think we'd have been offered a
refund right away, but with a professional company like that we
wouldn't be in this mess in the first place.

Did I mention I spent £10 on the phone to Analogic back in '95/96 just
trying to find out where my Amiga was? I was in the middle of
important exam work and they really messed up.

I went to the Citizens Advice Bureau and got tonnes of leaflets on The
Small Claims Court but in the end my exams had to take priority and I
never did get answers from Analogic.

If phonecalls, letters, threats and personal visits don't get a
response from the manager to his loyal customers then I doubt
he'dbother responding to a handful of people moaning on a website.

Analogic in my honest opinion works by Anal-Logic.

:-D :-D :-D ;-)

[Hyperspeed]

What's up with DCE of Germany anyway?

I remember them making excellent products like the SX32-Pro for the
Amiga CD32 console. They also made my DCE SCSI-IV kit v8.5...

As I understand it a lot of people got problems with their Cyberstorm
68k and PPC cards and sent them back but there has been very little
communication from them.

Do you think they ran out of components and can't offer a refund or
they'll go bankrupt?

If they are manufacturing the Pegasos and still have peoples'
Cyberstorms then this is totally out of order.

I've seen elsewhere a very popular thread urging a Class Action
Lawsuit to be put forward, I'm surprised a high profile electronics
company hasn't got a PR representiave surfing the web to put problems
right.

:-(

Let's name and shame 'em all!

:-o :-o :-o :-D :-o :-o :-o