Vesalia, Vesalia... :P

[Doppie1200]

I must say I have a similar experience. It has already been discussed at the forums. It was about a scandoubler being out of stock. Took ages for a decent reply but in the end I got my goods. All ended well.

I'm not sure if I will do business with them again. I really hate it when people don't reply emails. Especially businesses. However they seem to have a reputation when it comes to emails. But they have kept their word so far (at least in my case). In the end you usually get what you wanted. Give em a chance.

BTW; did you receive that controller yet? I would be surprised if they would let you down.

[Doppie1200]

Don't worry about the strong language you directed to them. I too have used phrases in the sense of 'I demand....'.

Their english is not so good either. Perhaps with 'ending business' they just ment they would not send you another controller. They might have run out  :lol:

Anyway I think it is no excuse for a one man internet shop since an 060 accelerator still costs over 200 euro. This may be cheap for a 060 card but it is still alot of money. If things go wrong you just can't treat customers like they do. It is just too much money for that.

'Pulling a Vesalia' I like it. But still; They solved the problem I had with them with style. They went wong, tried to solve it. But went wong again, but kept on trying and all was sorted in the end. I send them emails which were not responded by another email, but they were (eventually) responded by action. I would think twice however, before I'll go buying something expensive from them again.

[Doppie1200]

x56h34 wrote:
All I know is that I am down over 700EUR for the card and that Vesalia offered no help whatsoever on the subject.

 :-o Now that is just too much money. It is exactly what I was talking about. One-man operation or not. You just can't do that to people.

I have called him too once. He even speaks a bit of dutch. And as I stated before; my problems were solved. But this story is unacceptable and makes vesalia smell like a fraud.
I hope it has been an incident.

If there are more of these cases you can safly say Vesalia offers no warranty on expensive products since they/he is unable to take the damage.