In August of 2017 I ordered Defender and Wings. Then realized I accidentally placed a duplicate order. I sent an email asking to cancel one of the orders. Within a week, Sven replied and said he would. Months went by, and nothing happened. The orders showed as being 'On Hold'. Tried contacting him again. No response. Finally submitted a complaint with Paypal, and their process includes sending additional emails through them to Cinemaware. With no response from the company, they refunded the money. What I find particularly frustrating is that their website still takes orders as if all is well. I didn't realize till today that some of you have been waiting for over a year. : (
