www.vesalia.de, or amiga shops in common?

[Morley]

I ordered some stuff from Vesalia last weekend, and am  currently waiting for some confirmation e-mail to get back at me, so I can send them the payment. It's been 4-5 days now, and no answer yet. Looks like this is normal for Amiga-shops ATM, and it somewhat irritates me as a customer to not even reply and tell me my order is being worked on... or what do you think?

I heard someone mention a while ago that the person behind Vesalia had personal issues, so I'm not exactly raging,  :-) , but I still think of it as a strange way to do business.

[Morley]

Well it is the week after Easter, which is often used for holidays here in Germany.

Ok. That was the sort of reason I was hoping for :-). Could have given out the info that they were on holiday though...like customer relations in my opinion should be like. I hate waiting for somehing that takes some seconds to send out..like a response.

[Morley]

I think you mean, "...or Amiga shops in general?"

Yep

[Morley]

I don't know much about non-US shops, but the times I have ordered from Compuquick and Software Hut they have been pretty responsive. It's been a few years since I've ordered from them but I have no reason to believe anything has changed.

Hmm...I have to correct myself a little bit. I did actually order some HW from Software Hut earlier this week, and they replied within 3-4 hours that they were out of stock, and the were no longer available. Very good, although an updated webpage would be even better :-)

I have the impression that most shops stocking Amiga-products are only run as complete side-businesses, with almost no stock at all. Certainly stocks can't be blamed for the community being small, but not being responsive is never an excuse. I ordered a copy of OS3.9 eight weeks ago from a norwegian amiga-specialized webshop, still no word from them or any goods, even though I have already paid for the product. Next time I'll take the hassle of ordering international if I can get it quicker elsewhere!

[Morley]

@DrZarkov

Thanks for the input, although I already figured out the vacation bit. I'm not worried about fraud or something like that, it just that I find it strange that the shops seems to neglect it's buyers like we see today. I'm not blaming vesalia right now, but it's my impression that a lot of shops out there promise more than they can achieve. How they can afford to that in such a little community puzzles me, it looks like some are more interrested in getting out of Amiga-business than keeping it alive. Sad.