About 5 weeks ago I ordered a CD32 controller for my recently aquired CD32 console which came with a defective and very beat up controller.
Tested the controller on my CD32 upon arrival but neither up or directinal control workec on the pad so I emailed Vesalia and they replied with that they're going to send me a new one.
I waited about a month without recieving anything so I sent them an email asking if they had sent the controller but after 6-7 days no reply and i've heard of other peoples experience with their poor support service and answering emails etc so I told them I demanded a reply or I would tell about my experience and poor service on the various amiga forums...and would to you know! they answered rather quickly!
They told me the controller was sent (probably the same day the sent the reply to my last email) and telling me that this is the end of our
business relationship.
So they expect their customers to wait weeks for email replys and you have to send threats to get a quick reply.
This proves they can't handle customers which return defective goods...they are treated like 2nd class customers or something like that.
