Jeff
E-bay and PayPal will both work with you. They helped me straighten out a problem before. Ebay normally responds to your email in less than 24 hours.
First Contact ebay and explain the problem. Log into Ebay and they have a link for problems resolution. They will want you to send them the link to the auction.
Second contact PayPal explain the problem to them they will let you know what course of action to follow.
Third you contact your credit card company. Since you did receive the item they will have specific steps for you too follow and most of them involve writing letters and snail mailing them to the company, but every card company has different procedures.
Gwalp
