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Author Topic: How to deal with eBay and spiteful buyers?  (Read 8343 times)

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Offline Plaz

Re: How to deal with eBay and spiteful buyers?
« on: December 04, 2008, 01:17:33 AM »
I share your ebay pain. I am through with them indefinitely. I've been doing as well or better using craigs list. Though their are still plenty of good folks at ebay, their percentage of complainers and malcontents has increased sharply over the past 2 years as well as the charges. It's not the same place I joined over 10 years ago and it's just not worth my trouble any more. The rule seems to be "Complain to get partial refunds or free shipping." As a seller it feels like a form of extortion.

Craigs list works just as well, has national and international readers, cost me less, and I can pick and choose my customers. You do have to set your own price possibly missing that top dollar mark that bidding migh bring, but so far I find the stress and pain level so much better that I don't feel like I've missed much once I've set what I think is a fair price.

For an example of my lastest item check this post. :-)

http://www.amiga.org/forums/showthread.php?t=39356

Plaz
 

Offline Plaz

Re: How to deal with eBay and spiteful buyers?
« Reply #1 on: December 04, 2008, 01:27:48 AM »
Quote
There is a shipping calculator on the bottom of ever auction / store listing page. There should be no surprises


BTW, that calculator is cr#p. I can't tell you how much I've lost trusting that thing to be accurate. Try the same item/weight in the calculator, then try the same at the shipping vendor's site. Wrong or incomplete in many of the items I've tried. When you selling items at $10-$20, loosing $2 an item adds up. One more reason I'm bailing on ebay.

Plaz
 

Offline Plaz

Re: How to deal with eBay and spiteful buyers?
« Reply #2 on: December 04, 2008, 03:52:08 AM »
Quote
If I were you, I would try experimenting with FREE shipping on some of your auctions.


That depends on the margin you're making on an item. Here's a very crude, but not unrealistic example. What if I or Red spend $100 on a item. We then turn and sell it for $185. We have to also factor in shipping supplies, shipping cost, ebay fees, paypal fees, maybe insurance and additional options like delivery confirmation or signature deliveries. Now the item has cost us $100 plus maybe another $30 for all those other items (especially if it weighs more than a few pounds when boxed) leaving a margin of $50. Now add in the fact it took a few hours to test the item, clean it up, take photos, arange the ebay listing, pack the item well, and deliver it to a shipper. Now what's your hourly pay rate going to be minus your rent and taxes if you're self employed? $12-15 dollars an hour? A smaller but respectable wage in the US.

If your margin is small, and mine normally is on old equipment, giving away $10-$20 in shipping will drop the gain to below my trouble to deal with it.  My last auction on ebay just 2 weeks ago was like this. My cost was about $14, it then took about 2 hours clean test and pack the item. I sold it for $37 and the shipping cost came to about $16. The buyer complained about shipping cost and wanted me to ship for free. That would have payed me a whopping $3.50 an hour to sell this item. I might as well throw it in the bin and spend my time on some thing else. In the end I found a cheaper shipping option for $11, the buyer paid and all was well, sort of. The buyer then complained the cheaper shipping option was taking to long to arrive and wanted his money back if it didn't arrive by the end of the week. It did, and all was well. I have 4 more or these items, they're going in the bin and ebay can bite me.

Plaz
 

Offline Plaz

Re: How to deal with eBay and spiteful buyers?
« Reply #3 on: December 04, 2008, 02:25:46 PM »
Quote
just a ploy for EBay to make more money themselves on the same item


Exactly!

Go ahead and roll shipping cost in to a low priced item and declare "free shipping". Then watch your overly priced item set on ebay with out bids for a week. Then guess what? You have to relist the item (minus the hidden shipping), pay another listing fee and this time sell the item first day even though you tack on shipping charges after the sell. There is a psychology to selling on ebay. There's no explaining it other than to say "well humans are involved, what do you expect." ebay has cleverly calculated those quirks and profitted accordingly. They have taken it too far this time though. For those saying "try this, or try that", recall that I've been on ebay 10+ years. I've more than likely tried it already. It's too bad that so many millions will continue to be shilled.

Another auction site that has gained some attention since ebay's policy changes is onlineauction.com (ola.com also). I've looked, but not tried it myself.

Plaz
 

Offline Plaz

Re: How to deal with eBay and spiteful buyers?
« Reply #4 on: December 04, 2008, 04:14:51 PM »
If you're counting on ebay's online calculator to get it right, count on bad feedback. Do you're home work on packaging and shipping cost before listing or it will cost you one way or another.

One trick I used... Use the post office (UPS, whatever) calculator to get the shipping cost. Then futz with the wieght of the item on ebay untill the two calculations  come close to matching. Also make sure to account for insurance and/or delivery confirmation costs.

I once had to add 2 pounds to the ebay weight before it matched the correct price at the post office. Go figure. In the end I collected $15 for shipping and it cost me $15.50, close enough for sure.

Plaz

 

Offline Plaz

Re: How to deal with eBay and spiteful buyers?
« Reply #5 on: December 05, 2008, 05:49:44 PM »
Gee, more great news from ebay...

eBay Holiday Contest Overrun By Automated Scripts, Honest Users Disgruntled

And no way to leave bad feedback for any deadbeat bidders using scripts, sweet. Everyone make sure to post lots of $1 items with $75 shipping and handling charges. ;-)

Will you get paid? That's another story.

Plaz