I didn't see a complaint. I saw a potential customer asking questions and then making reference to his own feelings as to waiting anxiously for some thing he really wanted. Obviously Vesalia read it differently, but then responded horribly.
I emailed them but I know how long it will take to get an answer. Sad really. 
Sorry, we will not process your order.
Ridiculous. As if that response is going to improve there relationship on Amiga.org. I buy classic amiga HW a few times a year. I will be bypassing this vendor in the future unless they dramatically improve their customer care. If they don't, I wish them well in the PC market.
Plaz
(Probably also now found on the 'black list')