If you knew what I'd been through with that computer you would understand my frustration.
Well, I've had my portion of frustration (I solve these problems for about 800 others on a daily basis, only difference is they work on NT4 systems with ancient hardware... Not to mention lots of DOS programs... And don't get me started on the Cash registers (Not sure that's the correct name) we use in our stores that are just on their last legs, and me having to fix them with broken spare parts because management doesn't want to buy new systems.. Eh.. But that's not what this is about)..
Just stay calm, ask whatever you want or need to know, but you can't expect any help if you come in with al guns blazing.. I'm sure somebody can help you out. Maybe not today, but somebody will...