@Karlos
Some advice for your friend:
If its brand new and it refuses to format in any PC then take it straight back for a replacement. If a fault ocurs in the first few days the shop should take it back. It shouldn't take the retailer too long to test that it is indeed faulty.
This way the onus is on the sipplier to get the RMA sorted with the manufacturer. (Well actually it is usualy passed to another middleman distributor before it get to the Mfr. )
If it has been longer they might tell you to get it replaced directly from the manufacturer at your own shipping costs.
If it was bought mail order you need to get an RMA from the supplier first and it could take longer.
Anyway, good luck. I hope you get it sorted without too much trouble.