Cheers for that. Good to know you got them in the end! Were you charged straight away or did they wait? Yeah, your right, they are in a position to get away with more but it shouldn't be an excuse for poor service. I wouldn't mind waiting if they had told me I would have to, it's just being ignored when I complain to them that really pees me off! Anyway, I'm going to keep on their cases and be a right pain in the butt :-)