Need advice Re: Eyetech Order

[iMacMiga]

Well I am sat here drumming my paws on the deck. On March 11th I ordered an Eyetech EZ-TowerZIV and a EZKey keyboard adapter for my A1200 project. It is now April 13th, over a month later, and I have seen no sign of it arriving. I have e-mailed Eyetech about the order several time and only got one response saying it would be with me late that week or the following week. That was on March 30th. Nothing arrived.

Am I being an impatint git? I am fully aware of Eyetech's situation regarding AmigaONE and the winding down of their Classic Amiga side, and also that they had an e-mail outage not so long back, but I have waited a good deal longer than the 2 weeks stated on their site and I'm starting to wonder if they actually want to sell me this stuff at all. They haven't so much as even charged my card for it (good job too or I'd be round there with an axe  :-D )! Oh and forget raising them by phone - I get an answer machine whenever I try - and yes I left a message (3 actually) but got no reply.

So what do I do? I'm strongly considering looking for a tower second-hand (I can't afford a Power Tower from PowerC) and buying the k/b adapter from someone else. Is there someone there I can call or e-mail direct to get some sense out of them? I'm not looking to roll heads here I just want them to send my stuff - I've got a Mediator sat here in a box waiting for a tower and k/b adapter and it's (a lot of) good money sat doing naff all!  :-(  :-(  :-?  :-?

[iMacMiga]

Firstly I'd like to thank Alan for being open and honest (as ever!) about the situation. This has put my mind at rest for the most part and I can now patiently await the completion of the order in due course. I'll just have to polish my Amiga mouse and read the OS 3.9 manual in the mean time .

The only thing I would suggest is that Eyetech's sales staff should maybe be as comminicative as their company chairman! Customers shouldn't really have to go to these sorts of lengths to get answers. Not giving the customer information is the worst possible thing you can do in an e-commerce environment.

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Secondly I'd like to thank Ryu for getting onto Eyetech's case on the behalf of all the users waiting for goods from them. For the "nearly 10" of us that had been sat waiting frustratedly for our kits it is a big help and I'm sure all of us are very grateful. Thx Mate :-D

[iMacMiga]

Well yes I suppose time is money, so that also makes sense. It's just a bit frustrating for us, but i suppose it's the cruel old world of business :-D

Can't you offer an incentive to Amiga users in your area to work 1 day every so often and get the returns in the equivalent value of Amiga upgrade parts (by some means that keeps the tax man happy, of course)? If I were in your area I'd certainly be pleased do that, but I'm not so sadly I can't.

[iMacMiga]

Just to keep the whole thing up to date...

I got an emial yesterday to say my order was ready to ship and would be shipped today. Today i got a phonecall from Eyetech (my card number was wrong - DOH!!!) from Alan himself (!!), and he told me my order would leave today and be with me early next week. 8-)

All excited now - I hope it all works :-P

[iMacMiga]

My tower kit arrived today, I can see where the 'DIY' comes int it now at least!!

Anyway I have the FrankenMiga running complete with Eyetech's keyboard adapter, my Mediator 1200 LT and a Voodoo3 2000 pumping out 800x600 @ 32-bit. I still gotta build the tower but, suffice to say, I am at last happy

I'd like to thank Alan Redhouse (again) for paying attention, being honest, and answering everyone's queries in this thread. I'd also once again like to thank 'Ryu' for getting various wheels into motion and bringing the situation to Alan's attention.

Anyone who has not recieved their goods yet - have patience. Mike - relax they are doing a lot with very little at Eyetech, give them a chance. Also if you plan on modifying a case from Maplin that is the same price I'd say don't bother, get a DITY kit from Eyetech, it's the sam price, does the same thing and is also guaranteed to fit the A1200!